Shipping Policy
Last Updated: May 2026
At TerraGold Inc., we are committed to delivering premium Himalayan Shilajit quickly, securely, and reliably across Italy and Europe.
Order Processing
All orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays may be processed on the next working day.
Once your order has been dispatched, you will receive a shipping confirmation email along with tracking information where available.
Delivery Times
Italy Delivery
Estimated delivery time within Italy is typically:
- 2–4 business days
Europe Delivery
Estimated delivery time across Europe is typically:
- 2–7 business days
Please note that delivery times may vary depending on your location, local courier services, customs procedures, public holidays, or unforeseen delays.
Shipping Partners
We work with trusted courier and logistics providers to ensure safe and timely delivery of all TerraGold orders.
Order Tracking
Tracking information will be provided once your package has been shipped. Customers can use the tracking details to monitor the delivery status of their order.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. TerraGold Inc. is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Delayed or Lost Packages
While we strive to ensure smooth delivery, delays may occasionally occur due to courier issues, customs processing, weather conditions, or high shipping volumes.
If your order appears significantly delayed or lost, please contact us and we will assist you in resolving the issue as quickly as possible.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the package and product so we can review and resolve the issue promptly.
Contact Information
For shipping questions or support, please contact:
TerraGold Inc.
Email: terragoldinc@gmail.com
Website: TerraGold Inc.
